Return Policy

At Glams&Glow, we want you to feel confident and radiant in your skin. If a product isn’t the right fit for your beauty routine, we offer a straightforward return and exchange process to ensure you find your perfect match.

💄 Return Window & Eligibility

You may return items within 14 days of delivery for a refund or exchange. To ensure health and safety standards:

  • Condition: Items must be unused, unopened, and in their original sealed packaging.

  • Hygiene: For hygiene reasons, we cannot accept returns on opened makeup, skincare, or haircare products unless they caused an adverse reaction (see below).

  • Exclusions: Clearance items, gift cards, and personalized beauty kits are final sale and cannot be returned.

🔄 Exchanges

Found a shade that’s not quite right? If you need a different color or a different product altogether, contact our beauty experts at muishxd@gmail.com. We will guide you through the exchange process and help you find the best alternative for your skin tone or type.

📦 How to Start a Return

  1. Contact Us: Email our support team with your order number and the reason for the return.

  2. Authorization: We will provide a return authorization and specific shipping instructions.

  3. Pack & Ship: Pack your items securely. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

    • Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

💰 Refunds

Once we receive and inspect your return, we will notify you via email. Approved refunds are processed to your original payment method within 5–7 business days.

⚠️ Damaged or Incorrect Items

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery. We will prioritize sending a replacement or issuing a full refund, including all shipping costs, to make it right.